Terms of Service

Lotus Index (lotusindex.com) is a price tracker and collection tool for Magic: The Gathering, provided by Lotus Index, operated by an individual based in Portugal.

• Email: support@lotusindex.com

These terms are the agreement between you and us when you use the site. By creating an account you accept them. Our Privacy Policy explains how we handle your data, and the Disclaimer explains the limits of the price information we show.

• You must be at least 13 years old. If you are under 18, you need a parent’s or guardian’s permission, and only they can buy a Pro subscription.
• Give a real email address and keep it up to date — it is how you recover access.
• Keep your password to yourself. You are responsible for what happens in your account unless it was used without your permission and you couldn’t reasonably have prevented it. Tell us at support@lotusindex.com if you think it has been compromised.
• One person, one account. Accounts can’t be sold or transferred.

You can ask us to connect a Cardmarket account so its offers appear in Your Index. By doing so you confirm that the account is yours, or that you are allowed to manage its listings, and you authorise us to read its public offers on your behalf.

We review each request and may decline one we can’t verify. Imports depend on Cardmarket’s site, so they may be delayed, incomplete or interrupted, and update frequency depends on your plan. Lotus Index isn’t affiliated with or endorsed by Cardmarket.

The Free plan costs nothing. Pro is a monthly subscription at the price shown on Pricing when you subscribe, including VAT where it applies. What each plan includes is listed there.

• Payment and renewal. Payment is taken by Stripe when you subscribe and then automatically every month until you cancel.
• Cancelling. Cancel any time from Account → Plan → Manage billing. Pro stays active until the end of the period you have paid for and then doesn’t renew; we don’t refund part-months, except as described in Right of withdrawal.
• Founding-member price. If you subscribed at the founding price, you keep it for as long as your subscription stays active without interruption. It ends if you cancel and later resubscribe.
• Price changes. We will tell you at least 30 days before a new price applies to your subscription, so you can cancel before it takes effect.
• Failed payments. If a renewal can’t be charged, your account falls back to the Free plan while Stripe retries the payment, and Pro returns once it succeeds. If it keeps failing, the subscription is cancelled. Your data is kept.
• Complimentary Pro. We may grant Pro free of charge for a period we tell you about. It ends on that date, without any payment being required.

If you are a consumer in the EU, you can withdraw from a Pro subscription within 14 days of subscribing without giving a reason (Decreto-Lei 24/2014). At checkout you ask us to start Pro straight away. If you then withdraw within the 14 days, we refund what you paid minus a proportional amount for the days Pro was active.

To withdraw, email support@lotusindex.com from your account’s email address saying you want to withdraw from your Pro subscription (you may use the EU model withdrawal form, but you don’t have to). We refund to your original payment method within 14 days of receiving it.

Please don’t:

• scrape, crawl or bulk-download Lotus Index, or use it to build a competing data set;
• try to access another member’s data, or connect a marketplace account that isn’t yours;
• probe, overload or interfere with the site, or get around plan limits or access controls;
• use the site for anything unlawful, or to store content that infringes someone else’s rights.

If you break these rules we may suspend or close your account. Unless the breach is serious or the law stops us, we will tell you first and give you a chance to fix it.

Your collection data and notes stay yours. You let us store and process them only to provide the service to you, and you can export or delete them at any time.

The site’s design, code, Index calculations and text belong to us. Card names, images and symbols are the property of Wizards of the Coast; card data and images are provided through Scryfall. Lotus Index is not affiliated with, endorsed or sponsored by Wizards of the Coast, Hasbro, Scryfall or Cardmarket.

We work to keep Lotus Index available and accurate, but it may be interrupted for maintenance or by problems with our providers or data sources. We may change, add or remove features. If we remove a Pro feature you have paid for, we will tell you, and you may cancel and get a refund of the unused part of the current period.

Prices, Index values and predictions are estimates for information only and not financial advice — see the Disclaimer. We aren’t liable for decisions you make to buy, sell or insure cards based on them.

As far as the law allows, our total liability to you is limited to what you paid us in the 12 months before the claim. Nothing in these terms limits liability for death or personal injury, intentional misconduct or gross negligence, or any of your statutory rights as a consumer (such as the legal guarantee of conformity for digital services).

You can delete your account at any time from Account → Profile; a live Pro subscription is cancelled at the same time. We may close an account under Acceptable use, or close the service entirely with at least 30 days’ notice and a refund of any unused paid period. Before your account is closed you can export your data from Account → Profile.

We may update these terms, for example when we add features or the law changes. For changes that affect you materially we will give at least 30 days’ notice on the site or by email. If you don’t agree, you can cancel Pro or delete your account before they take effect.

These terms are governed by Portuguese law. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live, and you can bring a claim in the courts there.

Contact us first at support@lotusindex.com — most problems are quickly fixed. If we can’t resolve a consumer dispute, you can turn to an alternative dispute resolution body. In Portugal that is the CNIACC — Centro Nacional de Informação e Arbitragem de Conflitos de Consumo; for more options, see the Portuguese consumer portal consumidor.gov.pt.